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Homecare Scheduler (US-based Homecare Provider)

Posted 10 days agoViewed

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💎 Seniority level: Junior, 1-2 years

🔍 Industry: Homecare

🏢 Company: Pearl👥 251-500💰 Angel about 6 years agoE-CommerceSports

⏳ Experience: 1-2 years

Requirements:
  • 1-2 years of experience in scheduling, client relations, or administrative roles, preferably in homecare or healthcare.
  • Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
  • Bookkeeping experience, including QuickBooks and P&L preparation.
  • Strong time management and communication skills.
Responsibilities:
  • Coordinate caregiver assignments to meet client needs, preferences, and care plans while planning ahead for staffing gaps due to planned leaves or availability changes.
  • Ensure proper matching of caregivers to clients based on skills, experience, and compatibility, identifying and addressing staffing shortages in coordination with HR or recruitment.
  • Monitor and adjust schedules to accommodate emergencies, last-minute absences, or changes, responding to unexpected situations such as caregiver no-shows or urgent client needs.
  • Communicate schedule changes promptly to caregivers and clients and independently offer bonuses or incentives for hard-to-fill assignments.
  • Act as the primary point of contact for caregivers regarding availability, assignments, and concerns while assisting with policy updates and ensuring compliance with scheduling procedures.
  • Address client inquiries and concerns relating to scheduling while supporting new client onboarding by integrating them into the scheduling system.
  • Maintain accurate records in scheduling software, tracking caregiver availability and preferences, and ensuring backup schedule reports are securely saved for contingency access.
  • Resolve scheduling conflicts and caregiver disputes in a timely manner.
  • Maintain accurate financial records in QuickBooks and other systems while auditing and reconciling financial reports for accuracy.
  • Manage accounts payable, ensure timely vendor payments, and verify caregiver shifts, timesheets, and service codes for accurate billing and payroll.
  • Process employee payroll while cross-checking pay rates and bill rates to align with contractual agreements.
  • Ensure timely invoicing and collection of payments from clients.
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