Implementation Project Temp

View full description

Requirements:

• Up to 1+ years of relevant work experience in a customer-facing role
• Foundational understanding of Project Management fundamentals
• Demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Proven track record of delivering results and working towards targets
• Prior experience working with email platforms and SFDC

Responsibilities:

• Serve as the point of contact for internal teams regarding project backlog
• Validate project data with customers and/or partner installers to ensure accurate details and status to set up the project
• Define actionable next steps for projects while involving, aligning and managing relevant stakeholders across teams
• Maintain implementation project tracking record - update and track project details, and project is in Implementation Project Manager’s workflow for completion
• Prioritize work queues to ensure projects and communications are progressing
• Manage schedules, activities, and communications with cross functional teams
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
• Stay informed on inventory and tracking of materials needed for projects