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Senior Support Engineer II
Posted 9 days agoViewed
💎 Seniority level: Senior, 7+ years
🔍 Industry: Software Development
🏢 Company: EDB👥 501-1000💰 over 5 years agoDatabaseBusiness IntelligenceOpen SourceBig DataHardwareEnterprise SoftwareSoftware
⏳ Experience: 7+ years
Requirements:
- 7+ years of significant PostgreSQL experience or equivalent knowledge
- Bachelor's degree in Computer Science or equivalent knowledge
- Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)
- Outstanding communication skills (both written and verbal)
- Exceptional problem-solving skills for abstract and complex issues
- Quick-thinking, able to work well under pressure
- Adept at documenting efforts, actions, and results
Responsibilities:
- Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products
- Collaborate with, and mentor, junior support engineers to triage issues; create reproducible test cases; file engagements and collaborate with development teams; design and submission of patches when possible
- Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community; collaboration may include needs such as identification of enhancement requests or defects to existing product capabilities, design and test of patches where possible, or performance analysis and solutions interoperability.
- Serve as the primary point of contact to premium customers
- Document solutions, procedures, and standards for customers as well as for internal use
- EDB professional-level certification will be provided
- Act as a Support Services representation to the Postgres Community - this component is not limited to the attributes of Support Services, but provides a conduit into the Postgres Community, and vice versa, by which the individual can maintain their presence and link issues or interests where they may be commonly held.
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