Senior Director, US Product Management – Merchant & Platform Experience, Management & Integration

Posted 11 days agoViewed

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💎 Seniority level: Director, 15+ years

📍 Location: United States

💸 Salary: 230000.0 - 300000.0 USD per year

🔍 Industry: Payments and Merchant services

🏢 Company: Zip Co Limited

🗣️ Languages: English

⏳ Experience: 15+ years

🪄 Skills: LeadershipSQLAgileBusiness AnalysisData AnalysisProduct ManagementSalesforceUser Experience DesignProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyBusiness OperationsFinancial ManagementProduct AnalyticsAPI testingProduct designCommunication SkillsAnalytical SkillsCollaborationRESTful APIsOrganizational skillsTime ManagementComplianceProblem-solving skillsCross-functional collaborationRisk ManagementTeam managementStakeholder managementMentorshipStrategic thinkingFinancial analysisData modelingData managementCustomer Success

Requirements:

15+ years of product management experience, with at least 5 years leading large-scale B2B product experiences.
Extensive experience in Payments and Merchant services, demonstrating deep expertise in payment processing, merchant settlements, and related financial solutions
Experience leading and scaling high-performing product teams, emphasizing collaboration, cross-functional alignment, and effective partnership with technical and business stakeholders.
Demonstrated success in driving innovation, accelerating merchant adoption, and creating cohesive product strategies within multi-product, B2B environments.
Familiarity with regulated industries, ensuring compliance, security, and robust risk management while delivering highly effective and scalable solutions.

Responsibilities:

Lead the vision, strategy, design, and execution for merchant onboarding, settlement, and ongoing management processes, ensuring simplicity and efficiency for our partners and platforms.
Own the entire merchant journey, from seamless integration and implementation to embedding ZIP’s financial solutions into partner ecosystems.
Collaborate cross-functionally with Engineering, Design, Sales, Operations, Compliance, and Legal teams to deliver scalable and frictionless merchant experiences.
Drive merchant adoption, retention, and satisfaction through continuous innovation, optimization, and simplification of integration and management experiences.
Define, prioritize, and oversee a robust product roadmap that accelerates merchant onboarding, streamlines integrations, and supports sustainable business growth.
Develop frameworks for evaluating product performance, merchant satisfaction, and integration efficiency, leveraging data-driven insights to inform strategic decisions and continuous improvements.
Act as a key advocate for merchants and platforms within the organization, championing their needs and driving initiatives to elevate the overall partner experience with ZIP.
Regularly present to the executive team, providing insights, strategies, and performance updates to ensure alignment and drive strategic momentum.

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