Software Engineer (Technical Support)

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Requirements:

• Web application development experience
• Comfort using APIs (HTTP + JSON)
• Comfort with relational databases (we use PostgreSQL)
• Comfort with JavaScript or TypeScript
• Familiarity with cloud platforms (we use Amazon Web Services)
• Experience or motivated curiosity in using large language models (LLMs) and other generative artificial intelligence tools
• Excellent critical thinking and problem-solving skills
• Front end, backend, and relational database skills
• Strong communication skills and ability to collaborate with customer support specialists and other members of the Engineering team
• Comfortable working in an early-stage, venture-backed startup, where things move quickly
• Curious and hungry to do a wide variety of technical work: tracking down errors, investigating and solving data problems, tracing through code paths to find and fix problems, understanding the root cause of issues and proposing holistic solutions

Responsibilities:

• Work in our JavaScript/TypeScript stack (React, React Native, Express, NestJS) running in Amazon Web Services
• Diagnose and troubleshoot customer support issues by examing logs, database tables, application code, and integrations between our platform and customer systems
• Fix bugs, resolve issues, and make enhancements to improve troubleshooting
• Collaborate with customer support specialists to become an expert in how to use our platform and learn how it works "under the hood"
• Implement diagnostic and repair tools for internal users
• Pair program with other Engineering team members as needed
• Collaborate with other Engineering team members to improve engineering processes and tools