Email Deliverability Manager

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Requirements:

• 2-5 years experience in email consultancy and deliverability, ideally supporting both end-clients and email sending platforms (e.g. ESPs)
• Knowledge of the SMTP protocol, mail servers, and a prior knowledge of ISP procedures (feedback loops, postmaster pages, etc.)
• Familiarity with email APIs (Sparkpost, SendGrid) and deliverability tools (ReturnPath, 250ok, eDataSource, Valimail, Email On Acid)
• Deep expertise on authentication protocols (e.g., DKIM, SPF, DMARC, IP addresses), and bounce categorization

Responsibilities:

• Provide hands-on strategic deliverability expertise and guidance during account architecture, sender onboarding, and infrastructure warmup to help ensure client success.
• Provide CS and technical teams assistance as needed in the day to day technical support of Simon Mail.
• Deliver ongoing, premium deliverability services to existing clients while working to continually grow and improve our offerings.
• Assist in the upsell of our email product to existing non-email customers and the sale of the product to net-new prospects
• Expand both the scope and reach of both basic and premium deliverability service offerings to include the broader Simon Data customer base.
• Optimize cross-functional processes to meet the organization’s needs as we scale
• Be an SME for Engineering, Legal, Security, Client Solutions and occasionally Sales, on how to structure policies, procedures, and tooling related to email-dependent systems
• Ensure Simon Data is on top of the latest compliance and deliverability trends, technologies, and strategies by engaging with industry leaders and organizations (this may also include representing Simon Data externally with industry groups)