Technical Program Manager -Billing & Reporting

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Requirements:

• 5+ years of technical product/program management experience, preferably working with data-driven reporting and/or invoicing products
• Experience in Mar-tech, Ad-tech, or client-facing SaaS platform is heavily preferred
• Technical background or familiarity with programming languages (e.g., Python, Java, C++, JavaScript) is a plus
• An understanding of data flows and basic purpose and usefulness of common terms and technologies, such as APIs, SQL, ETL pipelines, etc
• Proficiency in data analysis, including the ability to interpret datasets, generate insights, and create data-driven reports using SQL and analytics/BI tools
• Experience driving and delivering complex technical programs or products from inception to delivery
• Experience defining strategic direction and identifying new opportunities for impact amongst products, platforms, and programs
• Experience maintaining and managing product roadmaps, ensuring alignment with business and technical objectives
• Knowledge of user needs, gathering requirements, and defining scope
• Experience implementing and maintaining Scrum, Kanban and/or other agile development frameworks within cross-functional teams
• Experience operating autonomously across multiple teams and functions, demonstrated critical thinking, and thought leadership
• Analytical and problem-solving experience with large-scale systems
• Excellent communication and stakeholder management skills
• Organizational, coordination and multi-tasking experience
• Experience with Atlassian Products (Jira, Confluence, ServiceDesk) is required
• Experience with AI-driven solutions or integrating AI technologies into products and workflows.

Responsibilities:

• Collaborate with engineering leadership to develop product vision, define product requirements, prioritize roadmaps, and guide the team through key milestones.
• Support with technical strategy, system architectural discussions, and making future-proof decisions that align with product strategy and vision.
• Plan, track, and manage the execution of technical programs from initiation to completion.
• Collaborate with engineering and product teams to define project scope, timelines, and success metrics.
• Identify dependencies, risks, and roadblocks, proactively working with stakeholders to resolve issues.
• Document the product/feature knowledge for consumption by other teams
• Facilitate agile events, including, but not limited to: stand ups, parking lots, backlog refinements, sprint reviews, sprint plannings and/or retrospectives for your team
• Engage with technical leads, product designers, engineers and testers to ensure tickets are properly detailed, prioritized and estimated
• Track, analyze and story tell metrics, at the team-level, to help deliver consistent productivity and velocity value and forecast project estimation
• Facilitate cross-functional meetings, ensuring clear communication of priorities, goals, and progress.
• Provide clear and concise status updates to leadership and stakeholders
• Work closely with UX, engineering, and support teams to ensure successful product development and launch