Senior Customer Success Manager - East

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Requirements:

• 5+ years experience in a customer-facing role, such as solutions, customer success, technical account management, or solutions engineering.
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions.

Responsibilities:

• You will own a book of customers, be the advocate for, and champion their needs.
• You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently.
• You will run monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized.
• You will work closely with Sales to identify opportunities for expansion.