Solid knowledge of commercial processes and basic knowledge of accounting
Sound understanding of cross-system IT structures and MS-Windows Server infrastructure (file structure, server and client operating systems, printer drivers, user rights, services)
Experience in the automotive trade, especially in the areas of spare parts management, customer service, premium processing, ELZ / webshop, cash register and time recording
Understanding databases, table structures, fields, and how to create queries
Excellent presentation and communication skills
Ability to plan and coordinate projects independently
High social competence and ability to work together in a team
Willingness to travel and flexibly adapt to the needs of our customers
Responsibilities:
Customer-specific needs analysis: Determination and analysis of the individual requirements of our customers
Presentation of IT concepts: Preparation and implementation of presentations as well as preparation of customer appointments
Accompanying consulting: Support of our customers during the implementation phase and continuous support via Microsoft Teams
Customer relationship maintenance: Maintaining customer relationships even after project completion
Documentation: Creation and maintenance of documentation for the planning and coordination of customer projects
Project coordination: Organization and supervision of projects and installations
(Process)Analytics: Performing detailed analysis to optimize business processes
IT concepts: Planning and development of IT concepts as well as their implementation
Training and workshops: Conducting training courses and workshops for customers, including preparation and follow-up
Creation of training materials: Development and continuous improvement of training materials and self-learning offers
Sales support: Sharing relevant customer information to support sales