Associate Solutions Architect

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Requirements:

• 1 - 2 years of application security experience, understand security fundamentals and common vulnerabilities (e.g. OWASP Top Ten)
• 1+ years of customer-facing or consulting experience (including communicating to non-technical stakeholders to help them understand security topics)
• Excellent written and verbal communication skills, and the ability to demonstrate empathy with multiple audiences
• You will be an advocate for both hackers and customers and will need to appropriately influence and push back when needed to help both be successful
• Alignment with HackerOne’s values: start with integrity, default to disclosure, act like an owner, succeed as a team, and empower our community

Responsibilities:

• Utilize security knowledge to deliver Advisory Services effectively to clients.
• Fulfill both internal and external security advisory requests.
• Engage with customers across various skill levels to help them build or enhance their security programs and software development life cycles.
• Conduct interviews to grasp customers' threat models and attack surfaces, ensuring their needs are comprehensively understood.
• Guarantee the timely and satisfactory completion of client projects and engagements, focusing on maximizing the value customers derive from their services.
• Source and identify hackers whose skills align with the services provided, fostering a supportive environment for their participation in projects.
• Provide educational consultations to customers on security challenges, helping them navigate and resolve issues encountered within their programs.
• Oversee the health of customer engagements, optimizing for engagement and vulnerability discovery, while suggesting improvements to keep programs effective and engaging.
• Apply security expertise to recommend enhancements in processes, playbooks, and tools across the Post-Sales Operations team, aiming for scalable improvements.
• Offer insights to the product and engineering teams on potential new features and improvements, and support the Customer Success Managers in serving clients of all sizes.