Professional Services Specialist (Remote - US Based)

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Requirements:

• At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials.
• Excellent project management and organizational skills with the ability to multi-task.
• Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building.
• Skilled in examining and re-engineering operations and procedures to develop repeatable processes.
• The ability to simplify and explain complex logic and processes in a manner that is easy to understand.
• Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction.
• Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication.

Responsibilities:

• Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers.
• Lead meetings with customers and/or their vendors to extract and document requirements.
• Provide ongoing updates and track progress throughout project.
• Provide timely consultation for problem resolution.
• Provide high level of customer service throughout duration of the project.
• Maintain thorough knowledge of all Higher Education/Fraternal products and services.
• Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services.
• Facilitate training sessions, either virtual or in person, to external users for all products and services.
• Assist other team members as needed with preparation for training events.
• Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
• Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
• Provide insight to improve customer education resources.