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Implementation Project Coordinator
Posted 13 days agoViewed
💎 Seniority level: Junior, 1 year
💸 Salary: 20.0 - 23.0 USD per hour
🔍 Industry: Construction
🏢 Company: EquipmentShare
⏳ Experience: 1 year
Requirements:
- 1 year Project Management experience preferred
- Must have very strong written and verbal communication skills
- Self-motivated - doesn’t need daily management
- Experience serving a large and complex customer base
- Time management and organization, advanced communication and presentation
- You learn and alter behaviors due to mistakes and feedback
- You are a people person, a strong communicator, collaborator and an excellent listener
- Technology understanding of IoT
- Experience with Hubspot and G-suite
- Construction / Equipment experience
- SaaS / Telematics / IoT Hardware experience
- Strong problem solving and analytical skills
- You have excellent customer service skills with a customer centric mindset
Responsibilities:
- Owning and planning implementations for customers with large fleets to small ones; coordinating people, materials and assets simultaneously
- Assisting in installation/implementation planning with internal T3 teams and T3 customers
- Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of the T3 solution
- Establish productive, professional relationships with key personnel in assigned customer accounts
- You will be an integral part of our Implementation team, responsible for connecting our internal teams with T3 clients as we deploy T3
- Support Implementation Project Managers (IPMs) in coordinating large scale implementations
- Communication with Sales and Operations leadership teams to ensure proper SLAs are being communicated to all teams and customers
- Work with customers, Telematics Installers and other stakeholders to manage installation, service and/or repair of our telematics solutions
- Communicate proactively with internal and external stakeholders regarding implementation/ installation
- Be well organized and document the implementation efforts well
- Be available to support installers by phone when they are onsite outside of standard working hours (evenings and weekends as scheduled)
- Assist in verifying and troubleshooting telematics hardware functionality during the implementations
- Occasional travel for team meeting
- Plan out implementations to a high degree of detail to ensure a successful implementation
- Manage multiple projects simultaneously
- Identify and manage project risks and issues
- Ensure project deliverables are completed on time and within budget
- Occasionally lead client implementation calls or meetings
- Serve as an advocate and representative of the overall EquipmentShare brand, culture and mission
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