Analista de Treinamento Global de CX

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Requirements:

• Bachelor’s degree (in related field preferred).
• Strong understanding of adult learning and facilitation methodologies.
• Experience in learning management systems (LMS).
• Experience with Customer Experience (in a tech company is a plus).
• Advanced English skills (mandatory). You will be tested.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Ability to execute within timelines, under conditions of multiple deadlines and changing priorities.
• Excellent organizational and time management skills.
• Strong attention to detail, highly self-driven and results oriented.
• Project Management skills.
• Proficient with Microsoft Powerpoint, Pacote office and Google Slides.
• Spanish is a plus.

Responsibilities:

• Deliver engaging training sessions in English & Portuguese.
• Translate requirements into training that will guide employees in their current role. Performs TNA, scoping, learning project planning and execution/deployment.
• Design and develop online training materials (VILC or ILC) by applying adult learning concepts and methodologies.
• Use existing knowledge combined with analytical skills to identify updates and improvements on course content.
• Develop educational solutions including quick guides, roles plays and assessments in different formats specific to the area/need.
• Create reports and presentations about your activities to stakeholders and the direct leader.
• Supports course development for complex projects by providing subject matter expertise for Instructional Designers.
• Work with a global team (must be available to work extra hours, shift hours or in other training locations as needed to support the global team and/or stakeholders).
• Maintain classroom facilities, training center and equipment and ensure learning materials necessary for the class are available.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.