Customer Service (Weekend Support)

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Requirements:

• Proficient with email (Gmail), spreadsheets (basic Excel), and general admin tools.
• Customer support or call centre experience is a must.
• Exceptional-level English proficiency—both spoken and written—as the role involves direct phone communication with our B2B customers.
• Excellent spoken and written English – clear, confident, and professional tone.
• Ability to work independently and manage responsibilities without supervision.

Responsibilities:

• Answer and respond to inbound phone calls and emails from resellers.
• Deliver professional, friendly, and accurate support.
• Escalate more complex issues to the weekday team with clear handover notes.
• Assist customers with order tracking, returns, credits, and basic account questions.
• Log support tickets and updates in our internal systems (CRM, email).
• Use sound judgment to resolve common issues independently.
• Follow established processes while showing initiative where needed.