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Provider Operations Associate
Posted 12 days agoViewed
💎 Seniority level: Entry, 0-2 years
🔍 Industry: Healthcare
🏢 Company: Parallel👥 1-10Legal TechSoftware
🗣️ Languages: English
⏳ Experience: 0-2 years
Requirements:
- A bachelor's degree
- Experience working in administration or operations in a healthcare or educational setting and working closely with clinicians and/or educational instructors
- Strong attention to detail and a keen eye for spotting inconsistencies
- Passionate customer service mindset, with a focus on supporting and educating internal teams and clinicians
- Excellent communication and interpersonal skills with ability to deliver information concisely and informatively
- Strong process management and improvement skills with track record of leveraging technology to improve processes
- Proficiency with data management (e.g. systems like Airtable, Looker) and communication systems (e.g. Zendesk), Google Suite, and other tools used for outreach and data tracking
- Ability to adapt to changes in company policies, clinician and team needs, or employee feedback
Responsibilities:
- Manage provider time tracking process, ensuring accurate and reasonable billing for Parallel’s services
- Compile data on how providers are logging time to evaluate and propose improvements that could be made based on trends
- Collaborate with cross-functional teams, including Clinical Managers, Product and Engineering, and Finance
- Investigate any pay errors or inconsistencies based on time tracking data, including unpaid time, or submissions inconsistent with expectations
- Partner across teams to identify areas of efficiency improvement in the time tracking and QA process
- Determine relevant and consistent metrics to measure success of the Parallel provider time tracking process
- Identify pain points, both internal and external, and work cross-functionally to come up with solutions
- Meet one-on-one with providers who have complicated questions, or who are struggling with the billing process
- Consistently update our internal and external resources regarding time tracking, billing, and QA systems and policies
- Create new resources to assist providers with understanding our time tracking process
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