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Lead Customer Journey Owner
Posted 13 days agoViewed
💎 Seniority level: Lead, +7 years
🔍 Industry: Insurance
🏢 Company: Capgemini👥 10001-350000IT Services and IT Consulting
🗣️ Languages: English
⏳ Experience: +7 years
Requirements:
- Experience in Insurance or Financial Industry
- Experience in customer experience management
- Experience in journey mapping
- Experience applying human-centered design principles
- Excellent communication skills
- Data Analysis
Responsibilities:
- Analyzes Customer Journeys
- Creates Journey Maps
- Synthesizes Feedback
- Develops Actionable Recommendations
- Leads Improvement Projects
- Measures Journey Quality
- Aligns with Business Objectives
- Optimizes Customer Experience
- Mentors Team Members
- Stays Updated
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