Sr. Manager, Service Engineer

Posted 13 days agoViewed

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💎 Seniority level: Manager, 5 years

📍 Location: United States of America

🔍 Industry: Elevator and Escalator Manufacturing

🏢 Company: rec_ext_gateway

🗣️ Languages: English

⏳ Experience: 5 years

🪄 Skills: QliksenseSalesforceCommunication SkillsMicrosoft ExcelProblem SolvingMicrosoft OfficeAgile methodologiesLinuxWritten communicationInterpersonal skillsExcellent communication skillsTeamworkTrainingStrong work ethicQuality AssuranceProcess improvementAnalytical thinkingPowerPoint

Requirements:

BA or BS degree and a minimum of 5 years of related experience or equivalent relevant experience.
Strong champion of Otis Absolutes of Safety, Ethics and Quality
Elevator mechanic supervisory experience.
A working knowledge of Otis IT systems, apps, and field business processes.
Ability to provide training to individuals as well as groups of up to 30 people.
A working knowledge of Microsoft Excel, PowerPoint, SmartSheets, QlikSense, and SalesForce

Responsibilities:

Working with the local branch offices to identify and resolve issues that drive productivity and quality within billable repair by developing and delivering training material (online and in-person)
Analyzing performance metrics to drive improved efficiency, and employing tools to enhance the Billable Repair SIP process.

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