Data Integrations Champion (Work Remotely Anywhere in the U.S.)

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Requirements:

• Minimum of 2 years’ experience focused on employee benefits and/or benefits administration
• Bachelor’s Degree or equivalent experience
• Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
• Tech savvy – must have a comfort level with learning and utilizing new technology
• Ideal candidates will possess a background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM)
• Experience with HRIS and/or HCM system administration and configuration is a homerun!!!
• Experience with carrier files (or EDI in general) is also ideal 
• Excellent communication skills (especially related to technology), both written and verbal, with the ability to self-manage and manage multiple priorities
• Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
• High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners)
• Natural ability to build and maintain relationships as well as being a natural collaborator and team player
• Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
• Ability to maintain grace under pressure – especially during the busy season

Responsibilities:

• Ensure positive client experiences through high quality service and communication 
• Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution 
• Review and work all open cases for clients 
• Manage client deliverables, track progress and complete assigned work through company planning tools 
• Maintain accountability for inbound and outbound files.
• Maintain carrier and client SFTP setup and completion of updates as needed
• Daily review of incoming data files, and carrier discrepancy reporting
• Execution of client specific process and procedure
• Complete risk mitigation reporting to include audits, team activity and case manager reports
• Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution
• Working with Carriers on ongoing file updates and requests
• Function as the primary point of communication for our Carrier partners
• Communicate updates to Client Services and technical partners as required
• Identify root cause of any systemic issues