Manager, Strategic Healthcare Operations

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Requirements:

• Exceptional communication, interpersonal, and presentation skills.
• Developing business plans, business justifications, and operational forecast including conducting industry research
• Proficient management consultant skills as it relates to business planning, problem solving, critical thinking, initiative identification and execution
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel
• Experience with digital communication channels and tools (web, mobile, voice) and AI-oriented tools
• Demonstrated knowledge of healthcare and patient care businesses, as well as related outpatient, population health, and virtual care business models
• Experience with modern health care and business process automation tools.
• Strong understanding of healthcare delivery models, value-based care, and payer relations.
• Excellent analytical, problem-solving, and critical thinking skills.
• Bachelor’s degree in business administration, Healthcare Administration, or a related field. Master's degree preferred.
• Minimum of 5-10 years of experience in healthcare consulting and operations management, preferably in a multi-site / multi-specialty, multi-business/practice settings.
• A background in management consulting, building innovative healthcare and consumer facing businesses is required to advance both our care enterprise solutions and member level impacts and outcomes.
• Proven experience in critical thinking, planning, operational execution, problem analysis and solutioning across people, process and technology.
• Experience in private equity or young aggressive growth companies in or outside of healthcare
• Experience in service design, design thinking, multimedia, web, social, and omnichannel member and customer experience solutioning and application of digital assets to drive business outcomes, results, and measures innovative

Responsibilities:

• Support healthcare organization in defining, executing, and operationalizing healthcare delivery models.
• Monitor key performance indicators (KPIs) and develop strategies for improvement.
• Prepare presentations, reports, and other materials for tribal and healthcare partner meetings.
• Collaborate with clinical leadership to enhance member care delivery.
• Support the CxO and CMO in managing relationships with physicians and staff.
• Analyze care operations, document workflows, implement improvements, and assist leaders in scaling and streamlining operations.
• Organize and prioritize critical issues and required information for the C-Suite.
• Work directly with care community leadership to document, clarify and communicate care strategies.