Community Management Lead - videogames - Europe - Remote

Posted 14 days agoViewed

💎 Seniority level: Lead, 3+ years

📍 Location: Poland, United Kingdom, Spain, CEST

🔍 Industry: Videogames

🏢 Company: Keywords Studios💰 Post-IPO Equity 9 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: LeadershipProject ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceWritten communicationProblem-solving skillsReportingClient relationship managementMarketingTeam managementDigital MarketingEnglish communication

Requirements:

Minimum 3 years of community management or social media management experience in gaming, creating strategies, content, and copywriting for platforms such as X, Facebook and Instagram.
Proven experience managing/leading teams in the games industry at least for 1 year OR 2+ years experience as a Senior Social Media Manager/Senior Community Manager.
Excellent level of English.
Availability to work 9am to 5pm CEST.
A proactive attitude
Ability to work effectively and decisively under pressure
Highly organized with the ability to prioritize tasks
Strong competency using spreadsheet software (Excel, GSheets).
Basic IT literacy, specifically with proficiency in MS Office suite, Word, and Outlook.
Experience in evaluating personnel and identifying talent.
A Bachelor’s degree in any course or equivalent work experience.

Responsibilities:

Assess your team’s performance regularly and according to the processes, providing positive and constructive feedback to team members.
Provide both positive recognition and disciplinary warnings appropriately.
Prepare and conduct team-building activities for the team.
Directly manage Community Managers and conduct regular coaching sessions.
Skillful conflict management and the ability to provide constructive feedback.
Report project statuses and information to the management team regularly.
Manage day-to-day client interaction and ensure correct quality control procedures are met.
Manage all processes and ensure the timely delivery of Keywords’ Community Management services across multiple projects.
Monitor KPIs, set goals, train, lead and motivate teams.
Onboard new projects and set schedules according to local regulations and project needs.
Manage and approve vacation requests and monitor employee attendance.
Ensure that all project and team-related documentation is stored correctly and up to date.
Participate in the recruitment process for reporting positions.

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