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Senior/Staff Support Engineer (EMEA)
Posted 13 days agoViewed
💎 Seniority level: Senior, 5+ years
🔍 Industry: Software Development
🏢 Company: Supabase👥 101-250💰 $80,000,000 Series C 6 months agoDatabaseDeveloper ToolsArtificial Intelligence (AI)Information ServicesInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- Experienced in Systems Administration, DBA, SRE, or other troubleshooting-heavy technical role.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line, including troubleshooting system level errors.
- Experienced working with GitHub Issues and Discussions.
Responsibilities:
- Provide initial and timely responses to all support cases.
- Act as a point of support internal escalation.
- Monitor multiple feedback channels.
- Plan and implement internal tooling to improve support efficiency.
- Provide deep, personalized, holistic technical guidance in urgent and non-urgent situations for Enterprise customers
- Develop technical training materials for both our team and, ideally, our users
- Work closely with product teams to be the voice of the customer in planning and development
- Mentor other Support Engineers, act as a force multiplier for the team
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