Lead User Experience Researcher (Remote)

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Requirements:

• 5+ years of user research experience, with a strong track record of shaping product decisions through impactful research.
• Proven experience leading UX research for B2C products, marketplaces, or other highly user-centric domains.
• Deep expertise in both qualitative and quantitative research methods, with the ability to determine when to move fast with directional insights versus when to apply more rigorous methodologies.
• Ability to synthesize complex findings into clear, actionable recommendations that drive product and design decisions.
• Strong collaboration and storytelling skills, making research insights accessible and compelling to cross-functional teams.

Responsibilities:

• Lead and execute mixed-methods research studies (e.g., interviews, usability tests, surveys, ethnographic studies)
• Synthesize qualitative and quantitative data to provide actionable insights that directly inform product decisions and broader business strategies.
• Develop scalable frameworks for understanding and segmenting user needs, behaviors, and pain points
• Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders
• Work with data teams to align qualitative research with behavioral analytics
• Build and maintain a repository of user insights, ensuring learnings are accessible and reusable
• Advocate for a user-centered approach to product development, helping to align business goals with user needs
• Guide and mentor x-functional product team members on best practices in UX research
• Stay up-to-date on industry trends, methodologies, and emerging research tools
• Measure and quantify the ROI ensuring that research efforts directly contribute to business outcomes such as increased user engagement, retention, and revenue growth.