Manager, Player Support

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Requirements:

• A strong operational mindset and a bias to action.
• Ability to use, understand, and visualize Player Support data, tools, and insights.
• Strong leadership and communication skills, able to forge healthy partnerships with vendors, stakeholders and line manage Team Leaders
• A natural curiosity and eagerness to learn

Responsibilities:

• Implement best practices for a scaling Player Support team.
• Leadership of the Player Support team.
• Build and maintain strong relationships with our vendor & platform partners, ensuring they deliver high-quality, effective, and efficient services - we see our partners as an extension of our Fortis team.
• Production of relevant reports and insights that drive meaningful action and improvements across Player Support, our games, and Player Experience more broadly
• Delivery of projects, initiatives & game readiness planning that ultimately enhance the player experience