IT Support and Operations Specialist

Posted 15 days agoViewed

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💎 Seniority level: Entry, 2 years

📍 Location: Washington, DC, Austin, TX

💸 Salary: 65000.0 - 75000.0 USD per year

🔍 Industry: Security

🏢 Company: HackerOne

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: LDAPMicrosoft Active DirectoryJiraCommunication SkillsProblem SolvingCustomer serviceMicrosoft OfficeWritten communicationTroubleshootingActive listeningTechnical supportCustomer supportConfluenceSaaS

Requirements:

2 years of relevant experience in a support driven role with a strong customer service mindset
A strong problem solver with an eagerness to learn
A strong level of experience with macOS, ideally in an IT or support role
An Interest in Security and Information Technology
Excellent written and verbal communication skills
An eye for detail, and an ability to document actions and processes

Responsibilities:

Effective prioritization and escalation of incoming support tickets
Setting up new equipment and services for employees
Help onboard new hires in our growing global company
Basic troubleshooting of computers and technology
Learn to utilize multiple IT tools to help manage our global workforce
Maintain our office technology
Supporting employee lifecycle changes across multiple cloud based systems stemming from our Identity Provider

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