Product Manager - Retention, Engagement, B2C (Remote)

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Requirements:

• 5+ years of product management experience at fast-growing ecommerce or consumer health focused startups
• Proven track record in mobile apps and customer retention and can demonstrate your impact in these areas
• Passionate about user experience and comfortable working with designers to create intuitive flows that feel natural and effortless.
• Data driven decision making with experience in A/B testing and user research
• Technical knowledge to collaborate effectively with engineering teams and troubleshoot when needed
• Strong project management skills are essential, particularly in agile environments where you'll be coordinating multiple launches and keeping teams aligned on priorities.

Responsibilities:

• Own our customers' post-purchase journey, ensuring they can easily manage prescriptions, track health progress, and access resources through our app.
• Work with marketing and design teams, you'll create an intuitive experience that keeps customers engaged and successful in their health journey.
• When we launch new products - from prescriptions to lab tests - you'll ensure the app experience supports them seamlessly.
• You will be our customers' biggest advocate, using data and feedback to drive retention and satisfaction.
• Analyze behavior patterns and conducting user research. You will identify pain points and opportunities to make our experience even better.
• You will shape our product roadmap based on customer insights and collaborate across teams to deliver features that meaningfully impact our key metrics.