Customer Support Agent

Posted 22 days agoViewed

📍 Location: Texas, United States, Georgia, United States, Florida, United States, South Carolina, United States, Massachusetts, United States, EST

💸 Salary: 38000.0 USD per year

🔍 Industry: DOT Compliance

🏢 Company: Foley Carrier Services LLC

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceMicrosoft OfficeRESTful APIsOrganizational skillsComplianceRecruitmentData entryComputer skillsCustomer support

Requirements:

High School Diploma or equivalent
Exceptional communication skills – verbal and written
Remote experience preferred
Reliable internet connectivity and a peaceful working environment
Flexibility for shift-based work, including evenings
Capability to adjust to shifting priorities
Experience in and the aptitude to provide exceptional customer service
Motivated individual with a proactive approach, mainly in remote setting.
Strong work ethic and exceptional integrity
Demonstrated ability to maintain confidentiality and uphold professionalism
Strong computer skills in Microsoft Office, Outlook, and the ability to utilize internal systems
Demonstrated aptitude for effective organizational and prioritization abilities
A strong desire to develop long-term professional growth

Responsibilities:

Support clients, drivers, and candidates in understanding DOT and FCRA regulations.
Conduct employment verifications and gather crucial information.
Respond to client questions, review driver documents, and process compliance documents.
Maintain expertise in regulations and Foley products and educate clients on drug testing and background checks.
Promote Foley's reputation and deliver outstanding customer service.

Apply