Member Services Advocate (Full-Time)

Posted 21 days agoViewed

View full description

📍 Location: United States, CST, EST, MST, PST

💸 Salary: 15.0 - 17.0 USD per hour

🔍 Industry: Insurance

🏢 Company: Businessolver👥 501-1000💰 Private over 7 years agoAccounting Financial Services Information Technology

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationComplianceInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsMS OfficeTeamworkTroubleshootingActive listeningStrong work ethicClient relationship managementStrong communication skillsData entryRelationship managementComputer skillsTechnical supportCustomer supportSaaS

Requirements:

Prior benefit administration, insurance brokerage or insurance provider experience is preferred
Strong customer-centric mindset
Comfortable with technology
Exceptional phone etiquette and communication skills

Responsibilities:

Answer a broad range of inbound calls in a professional, energetic, and positive manner
Respond accurately and thoroughly to caller inquiries and document call detail accordingly
Ensure compliance in all areas of processing, completing all transactions timely and accurately
Take accountability for entire process from receipt of work to resolution
Work under general supervision following established procedures

Apply