Systems & Solutions Administrator (Business Ops, SaaS Systems)

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Requirements:

• 5+ years of functional technical solution experience with some or all of the following: Salesforce, Zendesk, Jira, Smartsheet, Workday, Okta, Gong, or equivalent
• 5+ years of direct or comparable experience in high-growth technology companies, with a demonstrated record of high-impact solutions (internal or external)
• Expert experience in developing and managing business applications supporting various business units including Customer Experience, Finance, Product Onboarding, etc.
• High proficiency in program / project management, particularly in formulating and managing solution implementation roadmaps
• Exposure to iPAAS systems such as Boomi, Zapier, Mulesoft, Workato, Okta Workflows, or equivalent

Responsibilities:

• Partner with the organization leaders and SMEs to identify and define their operational needs and requirements
• Conceptualize solutions and systems for current and expected operations
• Manage solutions to implementation
• Ensure successful technical operation of implemented systems
• Understand the nuances of how different roles utilize systems and cater their experience appropriately