Slovenian Speaking Customer Support Online iGaming Department Athens

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💎 Seniority level: Prior experience

📍 Location: Greece

🔍 Industry: IGaming

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Slovenian, English

⏳ Experience: Prior experience

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingFluency in EnglishTroubleshootingActive listeningData entryComputer skillsTechnical supportCRMCustomer support

Requirements:

Fluency in Slovenian and English
Prior experience in customer support, preferably in the iGaming or online gaming industry.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities focused on achieving customer satisfaction.
Experience with CRM systems and solid computer skills.
Ability to work independently and efficiently in a remote environment.
Commitment and willingness to work/relocate to Athens, Greece.

Responsibilities:

Provide outstanding support to Slovenian-speaking clients via live chat, email, and phone.
Assist customers with inquiries related to account management, game information, and payment issues.
Effectively resolve customer complaints and enhance the overall customer experience.
Document customer interactions and feedback accurately in our CRM system.
Collaborate with internal teams to identify and implement improvements in customer service processes.
Maintain up-to-date knowledge of gaming products and industry trends to assist customers effectively.

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