Senior Partner Operations Manager

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Requirements:

• 7+ years of experience in Partner Operations working closely with Partner leadership
• Experience working for a high growth software/SaaS company
• Track record of defining channel operational processes and collaborating with technology teams for successful implementation of projects
• Technically savvy with Google Suite, Salesforce, Tackle & Allbound
• Confident in understanding and implementing Partner related policies and processes into business systems

Responsibilities:

• Review existing Partner operations processes and identify areas for improvement
• Implement and own key Partner processes such as our deal registration and partner activation processes
• Administer our Partner portal and work to make enhancements that align to our GTM strategies working closely with Partner program and Partner Marketing resources
• Be a key business partner for our Partner Leadership team to help execute ideas and strategies in our Revenue systems and processes
• Work alongside Partner leadership to ensure that partners are properly activated and able to transact with Docker
• Create and help manage key Partner metrics that help our Partner leadership team make quality decisions aligned to the right outcomes for Docker
• Ensure that our Partner processes are layered seamlessly into Docker systems
• Maintain the verified partner list within Salesforce and ensure these are clearly identifiable
• Own the channel operations internal documentation
• Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
• Be the subject matter expert for all channel related operations
• Hold responsibility for updating Partner systems as needed in line with any partner program changes
• Build processes and policies to identify adherence to partner program requirements