Project Quality Manager (ITIL, ISO, ITSM, GxP)

Posted 22 days agoViewed

View full description

💎 Seniority level: Manager, Proven experience

📍 Location: Czechia

🔍 Industry: IT

🏢 Company: D-ploy👥 51-100 IT Infrastructure Mechanical Engineering Information Technology

🗣️ Languages: English

⏳ Experience: Proven experience

🪄 Skills: Project ManagementQAAnalytical SkillsCollaborationProblem SolvingMicrosoft OfficeDocumentationComplianceMS OfficeTrainingRisk ManagementStakeholder managementProcess improvementEnglish communication

Requirements:

Proven experience in quality management, process improvement, and training within IT service operations
Strong understanding of service desk environments, ITSM frameworks, and incident/problem management
Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, Remedy).
Expertise in process documentation, SOP creation, and knowledge management
Experience designing and delivering training programs for IT teams
Relevant certifications (ITIL, Six Sigma, ISO 9001, ISO 27001)

Responsibilities:

Ensure IT service desk operations align with company standards, ITIL frameworks, and regulatory requirements.
Identify inefficiencies, implement process improvements, and drive service excellence.
Develop and maintain SOPs, process documentation, and knowledge bases to enhance IT service operations.
Design and deliver training programs for IT teams to ensure best practices and continuous improvement.
Collaborate with service teams to analyze incidents, determine root causes, and implement long-term solutions.
Track key metrics, analyze trends, and provide insights to drive continuous service improvement.
Work closely with IT managers, support teams, and business leaders to align quality initiatives with organizational goals.
Provide best practices and strategic guidance for onsite IT support teams, ensuring seamless integration with remote operations.

Apply