Bachelor's degree in computer science or a related field.
Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills.
Minimum 5 yrs of work experience as Jira Administrator.
Possess excellent diagnostic and troubleshooting skills.
A passion for providing legendary customer service to Business customers, using Atlassian Cloud products.
Basic understanding of Java code, familiarity with databases and SQL competence.
Preferred to have Scriptrunner experience.
Responsibilities:
Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions.
Providing end user support for Atlassian products.
Create JSM projects, queries, reports and dashboards.
Develop JSM workflows, screen schemes, permission schemes and notification schemes.
Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization.
Develop forms for customer portals in JSM.
Install, configure plugins, and deploy to extend JSM capabilities.
Build dashboards from add-ons, configure custom fields, support JSM configurations.
Configuring, managing, development and testing sandboxes.
Additional duties and responsibilities as necessary.