Customer Success Director (Individual Contributor)

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Requirements:

• Prior Customer Success or Strategy Consulting experience preferred
• Familiarity with data science or machine learning is a strong plus

Responsibilities:

• Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
• Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit
• Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
• Work closely with the OfferFit sales team to drive renewals & upsell opportunities
• Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap