CX Portfolio Manager - Solution Offerings

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Requirements:

• Experience in Services Product Management for an Enterprise Software company or Global Systems Integrator
• 4+ years of technical solutions, product management, services management and/or consulting experience
• Experience engaging with multiple stakeholders across functions in sales, marketing, products and engineering
• Ability to quickly develop a perspective, refine with discussions and execute with urgency
• Demonstrated experience in fostering deep stakeholder relationships and solutions
• Evidence of influencing product/service improvements based on customer feedback
• Proven ability to create and manage technical tools and assets to support service delivery

Responsibilities:

• Define offerings based on industry best practices, EDB customer needs and Customer Experience design principles for adoption and expansion of EDB products.
• Develop sales and marketing messaging and collateral that aligns with customer needs, offering value proposition and deal closure.
• Develop delivery readiness strategy in line with offering definition, coach and train our delivery teams to ensure they are able to effectively leverage the best practices to service our customers.
• Drive awareness and alignment of the offering roadmap and customer feedback within the CX and Product management organization
• Partner closely with key stakeholders across Product, Engineering and CX to ensure offerings reflect best practices, product features and messaging
• Proactively work to ensure training collateral and best practices are kept up-to-date with new releases, service capabilities and customer learnings
• Ability to influence cross-functional leaders and teams to create a better customer outcome