District Onboarding Manager (Contract, Remote)

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Requirements:

• 2+ years of project management experience in a SaaS environment
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
• Experience working on cross functional projects with multiple internal stakeholders
• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Responsibilities:

• Oversee and project manage the district onboarding process
• Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
• Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
• Create an internal and external project plan that aligns to customer goals
• Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
• Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed
• Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo
• Work with the broader success and implementation team to continuously build and iterate on efficient systems and processes.