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Credit and Collections Specialist
Posted 26 days agoViewed
💎 Seniority level: Junior, 1 years
💸 Salary: 42000.0 - 52000.0 USD per year
🔍 Industry: B2B Credit & Collections
🏢 Company: Soligent👥 101-250SolarRenewable EnergyEnergy
🗣️ Languages: English
⏳ Experience: 1 years
Requirements:
- Proficient in Excel and Word
- NetSuite experience preferred
- 1 years of experience working in B2B Credit & Collections industry
- Familiarity with basic business principles, corporate structures, and financial statements
- Ability to review and interpret consumer and business credit reports
- Acute attention to detail
- To meet deadlines regarding regular account reconciling and balancing
- To practice sound judgement with the ability to make timely decisions
- Commitment to excellence and high standards
- Ability to multitask in a fast pace environment
- To respond courteously and promptly to upper management, sales team members, and customer inquiries
- Excellent verbal and written communication and follow through skills
- To express a professional demeanor when representing the Company
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Responsibilities:
- Monitor the daily aging report to pursue collections of past due amounts.
- Process customer payments through multiple payment platforms
- Working cross departmental to resolve billing disputes including tax, pricing, and RMA.
- Communicating with customers in a professional manner via phone or email to collect payments and review credit information as needed.
- Ability to make decisions on escalating past due for insurance claims and/or third-party collections.
- Monitoring and releasing orders based on customer credit standing.
- Support customers in providing and requesting necessary documents for credit line increase, payment plans, and order releases.
- Ensuring full collection process are complete to support mitigating risk and preparing files for next step escalations.
- Drive collection efforts to support Key Performance Index (KPI) set for the team, including but not limited to cash collected, DSO, and Bad Debt
- Identifying, documenting, and implementing opportunities for continuous improvement.
- Performing maintenance, updating, and reviewing customer’s account in Netsuite to ensure accurate financial information and account coding.
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