Why is remote work so nice? Let's try to see!
Apply
Engagement Lead, Managed Services
Posted 25 days agoViewed
💎 Seniority level: Lead, 5+ years
🔍 Industry: Subscription economy
🏢 Company: Neocol👥 11-50💰 about 2 years agoInformation ServicesSoftware
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- 5+ years of experience in customer facing roles
- 5+ years of experience in the field of client success or the equivalent, in improving customer satisfaction, adoption and loyalty
- Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset)
- You’re a self-starter with experience matching user requirements to Salesforce solutions.
- You should be highly organized with the ability to manage and prioritize while simultaneously working both collaboratively as well as independently.
- Work cross-functionally with technical and non-technical resources.
- You have excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences.
- You are agile and can work well in environments where objectives and priorities are reviewed and assessed regularly.
- Ability to understand varying client needs and respond flexibly and creatively, working with internal resources to recommend and implement the highest ROI for our clients
- Previous experience working cross-functionally with technical and non-technical resources.
- Experience analyzing data and identifying opportunities to drive meaningful standardization of data and processes regionally and/or globally.
- Highly organized with the ability to manage and prioritize while simultaneously working both collaboratively as well as independently.
- Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences.
- Agile and can work well in environments where objectives and priorities are reviewed and assessed regularly.
Responsibilities:
- Lead the ‘Customer Readiness’ phase (with support from other resources as required)
- Work collaboratively with our Solution Leads & Consultants in delivering SOW’s
- Serve as the Customer's primary point of contact and first-level escalation point
- Manage the engagement scope, schedule, issues/risks and budget
- Prepare status report/progress report each week and leads status meetings with the Customer
- Facilitate resourcing & forecasting
- Lead internal and external stand-up meetings
- Oversee timelines and team progress
- Ensure overall success of engagement (escalations, project health, etc.)
- Understand the client’s changing needs and update the plan accordingly
- Maintain service excellence and ensure that customers are achieving the goals they were looking to achieve when they purchased the service
- Foster strong relationships with clients to create trusted partnerships and ability to identify areas for further account expansion
- Facilitate discussions with Client stakeholders in order to understand and document requirements and business processes
- Gain alignment and approval of requirements & acceptance criteria while managing user stories throughout the duration of their lifecycle
- Serve as a liaison between technical teams and business stakeholders
- Facilitate solution demonstrations (sprint and final demo’s) efficiently
- Support solution documentation and end-user training
- Support the broader delivery team in the execution of change management and quality assurance
Related Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.