Veterinary Operations Manager - Associated Veterinary Partners

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Requirements:

• Minimum of 5-7 years of experience in operations management within the veterinary industry
• Strong understanding of veterinary practice operations, financial management, and regulatory compliance.
• Prior P&L management experience with a demonstrated track record of successful fiscal and operating leadership
• Ability to procure and analyze complex data, identify trends, and make data-driven decisions.
• Exceptional leadership, organizational, and communication skills.
• Strong leadership acumen, including excellent EQ and the ability to build relationships with other leaders in the organization, including local hospital doctor partners.
• Proficiency in Microsoft Office Suite and experience with practice management software.
• Willingness to travel extensively within the United States.

Responsibilities:

• Implement and maintain standardized procedures and best practices across all sites.
• Monitor and improve operational metrics including patient care, client satisfaction, and financial performance.
• Provide hands-on support and guidance to hospital management teams during and after the transition phase, ensuring smooth integration and operational continuity.
• Assist in the resolution of operational challenges swiftly and effectively, with minimal supervision.
• Spearhead account changeover processes to provide a seamless transition experience for partner practices.
• Devise and implement new workflows tailored to the needs of existing and newly acquired hospitals, ensuring alignment with company standards and operational efficiency.
• Roll out best practices and standardized procedures to streamline operations and integrate new locations seamlessly.
• Lead the integration of new technology and practice management systems across acquired hospitals.
• Oversee the selection, deployment, and training of new software and tools to enhance operational effectiveness and data management.
• Assist in the execution of strategic plans to enhance operational efficiency, profitability, and growth within the region.
• Assist in the execution of strategic plans for the integration of new hospitals, focusing on workflow optimization, technology adoption, and overall operational improvement.
• Collaborate with senior leadership to align practice goals and integration strategies with broader company goals and objectives.
• Oversee budgeting, financial forecasting, and performance analysis for the region.
• Review and manage financial reports, ensuring adherence to budgetary guidelines and financial targets.
• Monitor and analyze financial performance post-integration to ensure targets are met and adjustments are made as necessary.
• Oversee and authorize practice purchases, maintaining adherence to company policies and budgets.
• Assist in analysis of the profit and loss statements for each clinic, closely following and understanding underlying trends, and implementing changes to enhance financial performance.
• Drive revenue and manage costs.
• Understand KPIs and key dynamics in business to drive results, prioritize efforts, and make key decisions. Incorporate data into the decision-making process.
• Train and mentor hospital managers and support staff.
• Foster a culture of adaptability and continuous improvement within existing and newly integrated teams.
• Ensure compliance with veterinary standards, regulatory requirements, and quality benchmarks.
• Implement and monitor quality control measures to maintain high standards of employee safety, patient care and client service.
• Facilitate effective communication between hospitals and the Success Center.
• Provide regular updates to senior management on practice performance, challenges, and opportunities.
• Maintain clear and consistent communication with hospital teams and senior management throughout the integration process.
• Provide regular updates on progress, challenges, and successes related to workflow and technology implementation.