Customer Success Manager - East

Posted 29 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: New Delhi, IN, Manila, PH

🔍 Industry: B2B SaaS

🏢 Company: Time Doctor👥 101-250 SaaS Enterprise Software Task Management Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisJiraCommunication SkillsAnalytical SkillsRESTful APIsNegotiationPresentation skillsProblem-solving skillsAccount ManagementTrainingClient relationship managementCross-functional collaborationSales experienceData visualizationStakeholder managementCRMCustomer SuccessEnglish communicationSaaS

Requirements:

Proven experience (5+ years) in a customer-facing role within a B2B SaaS company, with a focus on managing mid market and/or enterprise-level clients.
Strong understanding of customer success principles, methodologies, and best practices.
Excellent communication, presentation, and interpersonal skills.
Excellent negotiation and problem-solving abilities.
Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
Proficiency with saas tools like HubSpot, ChartMogul, Asana, and Jira.
Ability to operate autonomously and drive results in a remote environment.
Ability to travel within region (20%)

Responsibilities:

Serve as the primary point of contact and advocate for mid-market and enterprise clients (100+ users).
Collaborate with clients to understand their specific business objectives.
Drive efforts to increase Net Monthly Recurring Revenue (MRR) by identifying opportunities for account expansion.
Develop a deep understanding of Time Doctor's products to deliver training programs.
Act as a liaison between the client and other cross-functional teams.
Contribute to strategic initiatives aimed at expanding Time Doctor’s footprint and market share.
Regularly assess account health, identify risks, and proactively implement retention strategies.
review customer activity to understand gaps, trends, opportunities and provide actionable insights to customers

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