ApplyZenDesk Administrator
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💎 Seniority level: Junior, 2-4 years
📍 Location: Buenos Aires, Argentina
🔍 Industry: Nonprofit fundraising
🏢 Company: GoFundMe👥 251-500💰 Series A almost 10 years ago🫂 Last layoff over 2 years agoInternetCrowdfundingPeer to Peer
🗣️ Languages: English
⏳ Experience: 2-4 years
🪄 Skills: Project ManagementSQLBusiness IntelligenceData AnalysisSalesforceProject CoordinationBusiness OperationsAPI testingComplianceRisk Management
Requirements:
- 2-4 years of experience, including internships, in Business Intelligence, Business Operations, Zendesk System Administration, Project Management, and/or Operations Management
- C1 fluency or higher in English required
- Prior experience managing, administering, or supporting a Zendesk instance
Responsibilities:
- Coordinate with the Operations Strategy team and experts within each Operations team to intake, plan, and execute change requests to customer-facing Zendesk instance
- Serve as a trusted partner for embedded Zendesk experts across operational teams, responding to, triaging, and prioritizing requests and bug alerts from key stakeholders
- Maintain expert-level understanding of all utilized Zendesk products, as well as a general understanding of new Zendesk products & features
- Create and maintain Zendesk-related SOPs and Wiki articles
- Develop Zendesk-related analyses and insights as required by senior management to support strategic decision-making
- Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space
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