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Client Relationship On-Field Representative - Galway
Posted about 1 month agoViewed
💎 Seniority level: Junior, 2+ years
📍 Location: Ireland
🔍 Industry: Financial Services
🏢 Company: Viva.com
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution, or to the retail / hospitality (Horeca) business verticals
- Understanding of financial products / services features and advantages
- Experience in working with Customer Relationship Management (CRM) systems
- Outstanding negotiation skills
- Strong organizational and diary management skills
- Resiliency and the ability to handle objections
- The ability to deal with a diverse client base
- Computer literacy & tech mindset
- Fluent in English
Responsibilities:
- Promote the company services by visiting clients’ premises
- Assist merchants with verification and activation processes
- Monitor and analyze portfolio performance
- Provide in-person support and consultation for existing customers
- Engage in both system-scheduled and self-initiated activities
- Ensure new merchants in the assigned portfolio complete registration
- Support existing merchants in maintaining active usage
- Escalate issues by opening cases for problems beyond their resolution scope
- Present product features and benefits to clients in a compelling manner
- Travel to meet clients and attend industry events
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