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Technical Writer

Posted 2 days agoViewed

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📍 Location: Canada

💸 Salary: 68400.0 - 77500.0 CAD per year

🔍 Industry: Software Development

🏢 Company: Flashpoint

🗣️ Languages: English

🪄 Skills: Project ManagementProduct ManagementAPI testingContent creationREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailWritten communicationDocumentationCritical thinkingVerbal communicationStakeholder managementResearch skillsCustomer Success

Requirements:
  • Ability to prioritize and work on multiple projects simultaneously.
  • Strong attention to detail.
  • Ability to work with cross-functional teams to streamline content creation.
  • A proactive approach to identifying inefficiencies and proposing creative solutions to enhance the clarity and usability of documentation.
  • Strong written and verbal communication skills with a focus on clarity and conciseness.
  • Ability to quickly learn and document technical concepts.
  • Strong research skills to gather information from subject matter experts or other sources.
  • Ability to organize content logically and manage deadlines effectively.
Responsibilities:
  • Gain a deep understanding of products and services and translate complex information into concise, polished, engaging content.
  • Write help documentation, product micro-interactions, UX tooltips, and error messaging.
  • Work with various subject matter experts and stakeholders to author and deliver product documentation and content.
  • By being data-driven, proactively anticipate users' needs, investigate underlying issues, and create documentation and content solutions.
  • Propose content experiments and internal workflow improvements based on identified friction points in the platform to improve efficiency and quality of the user experience.
  • Review product documentation written by colleagues.
  • Maintain the library of product documentation and structure with the authoring tool
  • Work with development and support leads to identify documentation repositories, revise and edit, and determine the best data compilation and centralized storage solutions.
  • Excellent verbal communication skills and strong stakeholder management.
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