Technical Writer

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Requirements:

• 2–4 years of experience in technical writing, preferably within the technology or software industry.
• Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal, or similar).
• Crypto knowledge via a dApp, non custodial wallet or centralized exchange.
• Experience creating and managing chatbot content (e.g., ChatGPT, Dialogflow, or similar).
• Strong understanding of customer support workflows and user-focused content creation.
• Excellent written and verbal communication skills with an eye for detail and consistency.

Responsibilities:

• Create a standard for help site support articles to be consistent across Phantom platforms.
• Stay current with new versions of Phantom’s app and site to keep them up to date.
• Partner with chatbot admin to maintain generative AI bot for support.
• Organize, publish, and maintain content using CMS platform Sanity.
• Collaborate with cross-functional teams to enhance content accessibility and usability.
• Translate technical jargon into user-friendly language for various audiences.
• Assist with creating in-app information model content / tool tips
• Help maintain developer documents on docs.phantom.com