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Technical Writer

Posted 9 days agoViewed

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💎 Seniority level: Middle, 2–4 years

📍 Location: United States, Canada

🔍 Industry: Software Development

🏢 Company: Phantom👥 51-100💰 $109,000,000 Series B about 3 years agoCryptocurrencyEthereumBitcoinFinTech

🗣️ Languages: English

⏳ Experience: 2–4 years

🪄 Skills: Collaboration

Requirements:
  • Bachelor’s degree in Technical Writing, Communications, Computer Science, or related field
  • 2–4 years of experience in technical writing
  • Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal)
  • Crypto knowledge via dApp, non-custodial wallet, or centralized exchange
  • Experience creating and managing chatbot content
  • Strong understanding of customer support workflows
Responsibilities:
  • Create a standard for help site support articles
  • Stay current with new versions of Phantom’s app and site
  • Partner with chatbot admin to maintain generative AI bot
  • Organize, publish, and maintain content using CMS platform Sanity
  • Collaborate with cross-functional teams
  • Translate technical jargon into user-friendly language
  • Assist with creating in-app information model content
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