Technical Writer

Posted 13 days agoViewed

💎 Seniority level: Middle, 3 years

📍 Location: United States, Canada

🔍 Industry: Cloud Contact Center Software

🏢 Company: Five9👥 1001-5000💰 $747,500,000 Post-IPO Debt 12 months ago🫂 Last layoff 6 months agoCustomer Service SaaS Call Center Sales Enterprise Software

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: AWSGCPJiraDocumentationEditingConfluence

Requirements:

3 years of experience in technical documentation
Experience with JIRA and Confluence
Familiarity with AWS and GCP
Proven ability to explain technical ideas
Basic understanding of ITIL concepts

Responsibilities:

Plan, create, organize, and maintain technical documentation
Edit and proofread documents
Create runbooks for internal teams
Develop user and admin guides
Organize content for easy maintenance

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