Technical Writer II - Help Center

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Requirements:

• 2+ years of technical writing experience.
• An inspiring portfolio showcasing your approach to help content, including writing samples.
• Fantastic writing, editing, and proofreading skills in American English.
• Familiarity with design systems and editorial style guides.
• Experience with Figma, Zendesk, Confluence, and Jira.
• Experience in a customer support organization is a plus.
• Ability to work independently and communicate across time zones.
• High emotional intelligence and good interpersonal skills.

Responsibilities:

• Develop a deep understanding of users, products, and challenges.
• Write clear, easy-to-follow help articles and guides.
• Manage and prioritize incoming requests for new articles and updates.
• Partner with SMEs to determine content flow and structure.
• Facilitate meetings and working sessions.
• Run content reviews at milestones and participate in peer reviews.
• Audit existing articles for accuracy and updates.
• Track article engagement and respond to user feedback.
• Recommend ways to organize and label help content.
• Gain expertise in design and operational tools.
• Help evolve the voice and tone of self-guided support.