Salesforce AI & Automation Associate

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Requirements:

• Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
• Some experience or coursework in AI, automation, or workflow tools.
• Interest in AI-powered customer service tools, chatbot development, and automation platforms.
• Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
• Eagerness to learn new technologies and work across multiple AI ecosystems.
• Willingness to learn quickly and adapt to new AI technologies.
• Comfortable working directly with clients and providing AI mentorship.
• Excellent communication skills to explain AI-driven solutions to non-technical users.
• Problem-solving mindset with attention to detail and structured thinking.
• Curiosity and passion for AI, automation, and customer service improvement.

Responsibilities:

• Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
• Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
• Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
• Learn how to integrate AI-powered workflows across different platforms to improve efficiency.
• Work directly with clients to understand their needs and guide them through the AI journey.
• Assist in training client teams on using AI-powered service and sales tools.
• Help design and implement custom AI solutions based on business requirements.
• Provide ongoing support and mentorship to customers at every stage of AI adoption.
• Assist in building and automating customer interactions using AI-driven tools.
• Support cross-platform AI integrations, including non-Salesforce automation solutions.
• Work with senior engineers to test, refine, and improve AI-powered service experiences.
• Stay updated on AI trends inside and outside the Salesforce ecosystem.
• Collaborate with sales, service, and technical teams to implement AI solutions.
• Participate in training sessions and mentorship programs to develop expertise in AI and automation.