Partnership Success Manager

Posted about 1 month agoViewed

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📍 Location: United States

💸 Salary: 65000.0 - 85000.0 USD per year

🔍 Industry: Nonprofit

🏢 Company: Murmuration👥 1-10

🗣️ Languages: English

🪄 Skills: Project ManagementSalesforceProject CoordinationCommunication SkillsProblem SolvingAttention to detailInterpersonal skillsAccount ManagementTrainingRelationship managementStakeholder managementData analyticsData managementCustomer supportCustomer Success

Requirements:

Proven experience building and managing strong relationships with partner organizations
Strong communication and interpersonal skills, capable of collaborating and communicating effectively with diverse stakeholders
Excellent problem-solving skills
Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work
Excellent project planning and management skills with the ability to break down complex problems into manageable pieces
Strong facilitation skills (e.g., trainings, meetings, etc.)
Strong organization skills and attention to detail
Familiarity with data and the need for data quality and hygiene
Experience with electoral or advocacy campaigns

Responsibilities:

Learn and master Murmuration’s full product offering, including Organizer, related third-party tools, and data
Develop an in-depth understanding of Murmuration’s Partners and their work to be able to deliver tailored support to meet their specific programmatic needs
Manage a portfolio of Murmuration Partners by: Implementing an onboarding plan for each new partner and maintaining existing plans for current Partners; Working to diagnose and troubleshoot technical and non-technical issues quickly; Developing and informing a support plan for each dedicated Partner; Developing and maintaining online support documentation and help resources; Operating as the primary point of contact between Murmuration’s Partners throughout their time using the platform; Managing weekly or bi-weekly meetings with campaign Partners, as well managing an internal pod to help support your Partner portfolio; Facilitating trainings from organization members to Partners on how to use Murmuration’s full product offering; Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services; and Managing a portfolio of both Campaign and Organizer service level partners.
Lead cross-functional bodies of work to ensure timely delivery of services to campaign Partners
Maintain a process/system for collecting Partner feedback, specifically related to Partners’ use of the tool for evaluation and action
Develop best practices resources to ensure Partners continue to derive maximum value from our tool

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2-3 years of client management or account management experience.
Strong EQ - ability to read a room and adjust the message to the audience.
Exceptional organizational and project management skills with a demonstrated ability to prioritize tasks quickly and effectively based on changing needs.
An interest and understanding of healthcare with a specific interest in maternal health and Medicaid.
Excellent oral and written communication skills; ability to design and deliver presentations and lead external calls.
Ability to work independently without explicit direction.
Strong team player and self-starter who thrives in a changing, fast-paced environment
Fluency with Google suite and Microsoft Office suite

💡 Responsibilities

Serve as the main Pacify point of contact for all assigned Pacify accounts and manage the overall success of these partnerships.
Manage client expectations by building relationships, communicating project status and open issues, presenting reports, answering program questions, managing change, and facilitating regular meetings.
Coordinate with internal cross-functional stakeholders, including sales, marketing, clinical, and product teams to ensure delivery according to the agreed upon scope and schedule.
Project manage open items for client programs, ensuring timely resolution and alignment with company best practices to drive efficiency, quality, and client satisfaction.
Utilize sound judgment in assessing client relationship health; identifying, mitigating, and resolving problems that may arise.
Work with the Partnership Success leadership to support account growth and drive ongoing value in support of the partner’s strategic objectives.
Contribute to continuous process improvements within the Partnership Success team and organization.
Ensure that all practices are carried out in a professional and ethical manner to maintain the company’s reputation as a high-quality solutions provider.

Project ManagementCross-functional Team LeadershipCommunication SkillsMicrosoft OfficeOrganizational skillsPresentation skillsWritten communicationRelationship buildingProblem-solving skillsAccount ManagementClient relationship managementSales experienceCustomer Success

Posted 24 days ago

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