Identity Product Engineer 

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Requirements:

• 5+ years of experience in a technical B2B SaaS role (such as Solutions Engineering, Product Management, or Technical Account Management)
• Prior experience in a technical role (e.g., Development, DevOps, System Engineering, or Automation).
• Strong understanding of cybersecurity principles and SaaS application security
• Familiarity with identity and access management (IAM) or SSPM (SaaS Security Posture Management)
• Proven success delivering software products/services to market and driving adoption at scale.
• Excellent communication and presentation skills, with the ability to convey complex concepts to technical and non-technical audiences alike.
• Demonstrated ability to work independently while thriving in collaborative environments.
• Experience working with or knowledge of AI-driven solutions

Responsibilities:

• Collaborate with customers, product teams, and sales to influence the product roadmap and ensure alignment with customer needs and market trends.
• Partner with engineering to translate customer feedback into actionable development priorities and ensure the delivery of high-quality features.
• Act as the technical subject matter expert (SME) in pre-sales and post-sales discussions, addressing customer pain points with innovative solutions.
• Work with customers and the product team to identify feature requests and ensure expectations are met in a timely manner.
• Triage escalation of tickets from the customer support team and engage the appropriate engineering resources to expedite a resolution for the customer.
• Manage the rollout and adoption of new features, including learning processes and tracking outcomes, to continuously improve customer satisfaction and drive revenue.
• Communicate project status, risks, and achievements to internal and external stakeholders.