Field Service Engineer - Midwest

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Requirements:

• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills.
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems

Responsibilities:

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed.
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner