French Speaking Travel Representative - Remote in Greece

Posted about 1 month agoViewed

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💎 Seniority level: Prior experience in customer service, particularly in the travel industry, is preferred.

📍 Location: Greece

🔍 Industry: Travel

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: French, English

⏳ Experience: Prior experience in customer service, particularly in the travel industry, is preferred.

🪄 Skills: REST APICommunication SkillsCustomer serviceOrganizational skillsTime ManagementMicrosoft Office SuiteFluency in EnglishCRMCustomer supportEnglish communication

Requirements:

Fluency in French and English, both spoken and written.
Prior experience in customer service, particularly in the travel industry, is preferred.
Strong interpersonal and communication skills with a customer-centric mindset.
Able to manage time efficiently and handle multiple tasks in a fast-paced environment.
Proficient with CRM tools and other customer support technologies.
Exceptional organizational skills and attention to detail.
Willingness to work flexible hours, including weekends or evenings if necessary.

Responsibilities:

Provide outstanding customer support to French-speaking clients via various communication channels including phone, email, and chat.
Handle customer inquiries, troubleshoot issues, and offer solutions regarding our travel services.
Ensure customer satisfaction by addressing their needs effectively and efficiently.
Document customer interactions and maintain accurate records in our CRM system.
Collaborate with other team members to enhance the overall customer experience.
Stay informed about our travel offerings and company updates to assist customers accurately.
Gather and report customer feedback to help improve our service offerings.

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